Language Courses: Registration and Terms and Conditions

In order to find the most suitable language course for our participants, we recommend the following procedure:

1. Completion of the placement test 
2. Consultation appointment, where we can discuss the course level as well as special needs, wishes and deadlines
3. Trial lesson 
4. Registration 
5. Participation in the language course

General Conditions of Participation

1. Scope of application

1. The legal relationship between the Client and the Language School is governed by these general terms and conditions and, in addition, by the statutory provisions.

2. Registration

1. The offers of MultiTaskers GmbH on the Internet represent a binding offer to the Client to conclude a contract with MultiTaskers GmbH. The Client can accept the offer by placing an order. Through the online registration for a course and the subsequent confirmation by the language school MultiTaskers GmbH, a contract is concluded between the Client and the language school MultiTaskers GmbH. Registration can be made via the online forms or the written registration form of MultiTaskers GmbH. Registration for the language courses is binding and by registering the Client undertakes to pay the course fees in full before the start of the course. Course participation is only possible if the course fee has been received by MultiTaskers GmbH. Payment in the online shop can be made by credit card, via PayPal or by bank transfer. Non-participation in lessons – whether in the whole course or in individual lessons – does not entitle the participant to non-payment or reduction of the course fees.

2. Registrations, cancellations and other requests must be made in writing. Verbal or telephone agreements are not valid. Our teachers are not authorised to accept registrations, cancellations and applications. Organisational matters can only be agreed upon with the administration of the school, not with the teacher.

3. Courses are booked for a pre-determined period of time or a pre-determined number of hours for private courses, mini-groups (2-5 participants*) and company courses. In case of missed appointments and/or interruptions of the language courses, there is no right to a refund of a partial amount or to substitute lessons.
   
4. The online placement test is free of charge when booking a course. 
   
5. Special provisions for group courses 
   
   1. A fixed place will only be reserved if payment is received on time. Reservation of a place on the course will be made only upon receipt of timely payment prior to the start of the course, subject to availability of places.
   2. A minimum number of participants is required for a group session, taking into account the age category of the group concerned.

Group lesson format*

• Ages 4-5, duration of a group lesson – 30min (from 4 up to 5 students in a group)
• Ages 6-7, duration of a group lesson – 40min (from 5 up to 6 students in a group)
• Ages 8-10, duration of a group lesson – 55min (from 6 up to 7 students in a group)
• Ages 11-13, duration of a group lesson – 55min (from 6 up to 8 students in a group)
• Age 14-16, duration of a group lesson – 55min (from 6 up to 8 students in a group)
• Adults above the age of 18, duration of a group lesson – 90 min with a 5-minute break/120min with a 10-minute break (from 6 up to 10 students in a group).

*One participant may be added to the maximum number of participants in the group as part of the trial lesson.

Individual lesson format

• Age 4-5 years old, duration of an individual lesson – 20min. 
• Age 6-7 years old, duration of an individual lesson – 30 min. 
• Ages 8-10, duration of an individual lesson – 45min. 
• Ages 11-13, duration of an individual lesson – 45min/60min.
• Age 14-16, individual lesson – 45min/60min
• 18-year-olds, individual lessons – 45min/60min
  

3. The starting dates of all group courses are fixed. In exceptional cases, MultiTaskers GmbH reserves the right to postpone or change the course dates, to dissolve or combine courses, or to transfer participants from one course to another. In these situations, course participants will be notified of all changes at least 8 hours prior to the scheduled start of class.
   
4. If the minimum number of participants (taking into account the age category of the group concerned) for a language course is not reached, MultiTaskers GmbH reserves the right to cancel or postpone the course or to reduce the duration of the course (the course in question will be held with shortened hours under the same payment conditions). In such cases, course participants will be informed at least 8 hours before the scheduled start of the course of any changes and alternatives. In the event of a course cancellation, the participant’s paid course fee will be refunded if the participant does not agree to a postponement of the course or reduction of the course duration. No further claims can be made against MultiTaskers GmbH.
   
5. A rebooking or a change of course is permitted in exceptional cases (catastrophe, natural disaster, emergency situation, extraordinary situation, medical emergency, urgent hospitalisation) and takes place in consultation with MultiTaskers GmbH. The course participants have the right to change the level of the booked course subject to prior agreement with the administration. This change is based on feedback from the teacher after the first lesson. A request to change the level of a booked course must be submitted in writing no later than 24 hours after the first lesson. If such a written request is not submitted or is submitted too late, MultiTaskers GmbH reserves the right to refuse the request.
   
6. Our courses are calculated according to teaching units. One teaching unit lasts 45 minutes. In the event of deviations from this, this will be expressly pointed out. The specifications made by MultiTaskers GmbH regarding the number of units required to achieve a teaching goal are based on many years of experience and may deviate from actual requirements in individual cases.
   1. The MultiTaskers Language School may have a Methodologist present during the lessons in order to improve the quality of the lessons offered.
   2. In order to improve the quality of the educational services provided by MultiTaskers Language School, we inform you that both group and individual lessons can be recorded. When you purchase a course or a package of individual or mini group lessons, you give your consent to the recording of video footage of the lessons.
   3. All recordings will be used solely for educational, professional development and continuing education purposes within MultiTaskers GmbH. The materials will not be made available to the public.
   4. The recordings will be deleted after 3 months at the latest, unless the legitimate interests of the interested parties require an earlier deletion.
      
7. Lessons take place at the agreed times in the rooms of the MultiTaskers Language School or online via Zoom or MS Teams. If the course is cancelled, cancelled lessons can be made up in consultation with the course participants. Lessons that are not made up will not be charged.
   
8. There are no lessons at MultiTaskers Language School on public holidays in Germany: New Year’s Day, Good Friday, Easter, Easter Monday, Labour Day, Ascension Day, Pentecost, German Unity Day, Christmas. 
   
9. The lessons are taught by language teachers selected by the language school MultiTaskers GmbH. The choice of a specific teacher is not possible.  MultiTaskers GmbH reserves the right to change the language teacher to another equally qualified person. The change of the language teacher or his/her replacement by another, not less qualified teacher may take place even after the course has started. The change of teacher is a right of MultiTaskers GmbH and does not give the Client grounds for cancellation or withdrawal from the contract.
   
10. MultiTaskers GmbH always endeavours to arrange the teaching material in such a way that the Client’s requirements are met. However, MultiTaskers GmbH does not accept any responsibility for the non-achievement of a certain language level or the failure to pass examinations. 
    
11.  After completion of a course, course participants have the opportunity to attend a follow-up course. Each follow-up course requires a new registration. Without an effective registration, the participant is not entitled to a course place reservation.

4. Special regulations for private courses, mini-groups and company courses
   
   1. In the case of private courses, mini-groups (2-5 persons) and company courses, course participants have the option of arranging the dates as they wish with MultiTaskers GmbH, or directly with the booked teacher. 
      
   2. In the case of private courses, mini-groups and company courses, the course participants themselves have the option of determining how many lessons are booked. The minimum number of lessons is 5 units. The booking of a certain number of lessons is binding. 
      
   3. After the lessons have been booked, the weekly and thus monthly number of lessons will be specified. For private courses, mini-groups and company courses, the dates are fixed at least seven days in advance. The lessons take place in the rooms of the MultiTaskers Language School or online via Zoom or MS Teams. Agreed dates must be adhered to. The course participant is not entitled to a partial refund if he/she does not wish to attend the full number of hours booked in advance.
   4. Cancellation of individual lessons: Individual lesson appointments can be cancelled by the participant up to 12 hours before the lesson begins with no charges. These appointments can be made up at a later date if possible. For cancellations less than 12 hours before the start of the lesson, 50% of the price will be charged. Lessons cancelled less than 2 hours before the start of the lesson or in the event of the participant not showing up for the lesson will be charged in full. 
      
   5. If the lessons are cancelled by the language teacher (e.g., illness of the language teacher), the cancelled lessons can be made up at a later date. If a make-up lesson is not possible, no course fee will be charged, and any fees already paid will be refunded. The participant has no further claims.
      
   6. In the case of online lessons, MultiTaskers GmbH accepts no liability for technical problems on the part of the participant
      
   7. Each minimum package of classes (5 units) includes an allowable 60 calendar day period, including the opportunity of rescheduling of 2 lessons from the date of the first class. For every additional 5 units of classes, an additional 60 calendar days and additional opportunity of rescheduling of 2 more lessons is provided. For example, if 15 units of classes are purchased, the Client is given 180 days to complete all classes, with the opportunity of rescheduling of 6 lessons and so on, in proportion to the number of units in the selected package. Upon expiration of the set validity period of certain lessons, MultiTaskers GmbH does not issue refunds for unused lessons.
      
   8. MultiTaskers GmbH reserves the right, at its sole discretion, to conduct a lesson (or lessons) if the set number of rescheduled lessons is exceeded.
      
   9. Individual lessons that have already been paid for can be transferred to third parties after consultation with MultiTaskers GmbH. In this case, the course participant must submit a written declaration.
      
5. Teaching material
   1. Teaching materials are included in the course price. Exceptions will be noted separately. Other teaching materials are protected by copyright and may not be reproduced or distributed without the consent of the Language School.
      
6. Prices and terms of payment
   
   1. The prices stated for the respective services and/or products apply at the time of the order.
      
   2. The prices shown are final prices. 
      
   3. Cash payments will not be accepted. Payment in the online shop can be made by credit card, bank transfer or via PayPal. If payment is not made on time, the course participant has no right to participate in the lessons or any further services provided by MultiTaskers GmbH. 
      
   4. Should the contract be suspended for more than 6 months, MultiTaskers GmbH is entitled to adjust the price in case of a change of fees.
      
7. Term and termination
   
   1. The booking of the courses is made for a pre-determined period of time or a pre-determined number of hours for private courses, mini-groups and company courses. The teaching contract is concluded for the agreed period of time (duration of the course). In case of missed appointments and/or interruptions of the language courses, there is no right to a refund of a partial amount or to substitute lessons.
      
   2. All language courses can be cancelled without payment at least 3 weeks before the start of the course. The cancellation notice must be made in writing and sent to the Language school MultiTaskers GmbH. In case of cancellation, the following scale of payment arises: 30% of the course fee 3 weeks before the start, 40% 2 weeks before, 50% 1 week before and 80% 2 days before the start of the course. No refunds will be given after this period and the Client is obliged to pay the full price of the service.
      
   3. MultiTaskers Language School GmbH reserves the right to change the teacher in exceptional cases. In this case, the course participant is not entitled to cancel the course. Mere absence from a course does not count as cancellation, the obligation to pay the course fee thus remains. 
      
   4. The right to extraordinary termination for both contractual partners remains unaffected.
      
   5. MultiTaskers GmbH reserves the right to unilaterally suspend/terminate the contract due to unforeseeable circumstances (natural disasters, war, epidemics, quarantine, etc.).
      
   6. As well as in case of non-compliance with internal rules and culture of communication.